Fan Satisfaction Is The Name Of The Game!
On February 6, 20011 400 ardent Super Bowl fans lost their seats to this highly regarded football game. In compensation for the inconvenience of having to watch the game on TVs inside Cowboy Stadium in Arlington, Texas, the fans were offered $2,400 in cash, plus a ticket for next year’s Super Bowl game.
The original offer was just the $2,400 without the ticket, valued at about triple the tickets original value. However even this offer and the second one has been replaced by an even more generous recompense; One free ticket, airfare, and hotel accommodations to any Super Bowl game they choose.
NFL Commissioner Roger Goodell explained his generosity: “We are ultimately responsible for the fan experience and we want it to be the best it can possibly be.”
The reason the fans could not be accommodated at the game itself was because workers had not yet finished installing handrails in time for the big game. Officials began to worry a few days before the game was scheduled to take place. “We felt in the middle of the week that it was going to be a problem,” NFL Executive Vice President Eric Grubman said of the temporary seats.
“We did not feel until game day that we had an issue where there was a distinct possibility that we wouldn’t be able to accommodate fans.”